Managing Change and Resolving Conflict

Certificate Program

The Managing Change and Resolving Conflict Certificate program,offered by California State University, Long Beach (CSULB) in partnership with MindEdge,covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven modules in this program offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The modules present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues.

This program is entirely online, in a self-paced instructor-facilitated format that allows learners to study at their own pace and on their own schedule. The curriculum balances academic excellence with real-world practice, featuring text, video, interactivity, adaptive learning technology, quiz banks, and other features not available in a traditional textbook.

Communicating Collaboratively

This course will help you improve your collaborative communication by providing best practices and effective tips and techniques.

Emotional Intelligence for Managers

This course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

Handling Difficult Employee Behavior

This course prepares managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply these techniques to your current work environment. These tools and techniques for positive change are clear and well-defined, focusing on the behavior (not the person).

Handling Workplace Conflict

This course introduces the various forms of conflict that can arise in the workplace, and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field, and presents some simulated real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Introduction to Managing Change and Resolving Conflict

This module focuses on the context of leading and managing when there is disagreement and discord, both within and without the organization.

Leading and Managing Change

This module addresses the key issues that managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Negotiations: Resolving Disputes

This module is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Students in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.

  • Managers
  • Those advancing in the management ranks
  • HR personnel
  • How to identify key factors in interpersonal communication
  • The role of emotional intelligence for successful managers
  • How to apply best practices in workplace scenarios involving 12 employee behavioral types
  • How to identify different types of workplace conflicts
  • Ten factors in resistance to change in the workplace
  • The factors a leader or manager can employ to promote positive change
  • How to articulate the advantages and disadvantages of negotiation versus conflict resolution methods